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Technician Portal

Qbot Layout
◆ Location and detailed description of each menu in Qbot.
Qbot Layout original image
Qbot Layout Quick Navigation
1 | 2 | 3-1 | 3-2 | 4-1 | 4-2 | 4-3 | 4-4 | 4-5 | 5-1 | 5-2 | 5-3 | 6 | 7
1. Chat history and Bookmarked chat
You can view your recent conversation history and conversations added to favorites.
Up to 30 items are saved per category, and if 30 are exceeded, the oldest items are deleted first.
Also you can delete each item or All items.
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2. New Chat
If Qbot does not provide an appropriate answer, please click New Chat to try a new conversation.
If your question becomes too long, it may get mixed up with previous questions, making it difficult to provide an accurate response.
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3-1. Notice
You can view the list of Notice. Click Announcements at the top to select Operation Notice, Technical Notice, or Qbot Notice. Click the magnifying glass icon to search for Notice.
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3-2. Notice
You can view the announcement immediately by clicking the announcement title
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4-1. Search for Service Bulletin
1. You can search for service bulletin numbers.
2. The auto-complete feature is activated when you enter at least 5 characters.
3. Enter the desired service bulletin number and click AI Search to view the content and source of the corresponding service bulletin.
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4-2. Parts Information
Parts information links to GSFS (Global MCS) or LGTA.
1. Clicking "Find Service Parts" in the Service Parts Information popup takes you to the Parts Portal in GSFS (Global MCS).
2. Clicking "Check Service Parts Exploded View" takes you to the exploded view in LGTA after entering the model number.
2-1. Enter model code
2-2. Click search button
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4-3. Search for Service Manual or User Manual
Select Service Manual or User Manual. You can also select the manual from the model number pop-up window.
After entering the model number, click AI search.
Click the manual link to view the manual.
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4-4. Language Setting
By selecting a product box, you can receive an answer by choosing the product, symptoms, and error codes without needing to enter a question.
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4-5. Qbot User Guide
The menu description is displayed simply.
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5-1 and 5-3. Image analyzes
1) If you take a photo of the symptoms or select an image stored on your device.
2) If the image is attached in Qbot, click the send button.
3) Analyzing the image.
4) It generates recommended questions. You can receive answers by selecting or modifying a recommended question.
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5-2. Scan to barcode or QR code
1) When the scanning screen appears, the product's QR code or barcode is automatically scanned.
2) Qbot provides information about the scanned product.
3) If the scan fails, you can search for product information by entering the serial number.
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6. Select a symptom or error code.
We provide answers regarding symptoms or error codes for each product.
1) Select the symptom or error code from the list above.
2) Select the product category and product as shown on the screen, then select the symptom or error code.
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7. Chat input field
You can enter your question as text or click the microphone button to input it by voice.
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